Shipping & Returns


Items ordered and paid for will ship in approximately 1-3 business days, unless noted otherwise. After your order ships, you will receive an email containing tracking information. If any items are backordered they will ship as soon as they are received at our corporate office. 

Returns & Order Issues

Sorella Apothecary will not accept returns for the following:

  • Allergic Reactions
  • General Dissatisfaction
  • Opened/Used products
  • Sample Kits
  • Products Purchased at Tradeshows
  • Products purchased from a spa carrying Sorella Apothecary products

If your product was damaged in transit please email within 48 hours with picture proof of the damaged item. Once approved a replacement will be sent. 

Sorella Apothecary only accepts returns for damaged products bought directly from If you have a defective or damaged item purchased from an authorized Sorella Apothecary partner, please contact them directly. 

Sorella Apothecary is not responsible for any lost or stolen package. All shipping claims will need to be filed by the customer with the shipping company used.